How does the delivery process work?

• Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue. 

How are items packaged?

We package our products with great care.  Each individual product is carefully packed using boxes and bubble wrap.

We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.

What locations does Ejenzi ship to ?

Ejenzi ships throughout Nairobi and it's Environs!

My order has been shipped. Now how can I track it?

• Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
• You can track the status of your package after your order is dispatched from our warehouse.

What is the estimated delivery time?

We dispatch most orders within 1-3 business days (excluding Sundays and public holidays)

• Though we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
• While we are trying our best to avoid this situation, these products might delay your order.
• If you are ordering our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

Will my order be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations.

Rest assured, you will only have to pay the shipping charge if applicable, on the first package you receive.

Are there any shipping charges applicable to my order?

Shipping is dependent on the location, see rates at check out.

Does Ejenzi ship outside Kenya?